Festival Supervisor

Stambridge Group are a rapidly expanding company with national sites providing cross-industry services, as well as specialist staff for events across the UK.

There are currently vacancies for Festival & Events Security Supervisors across the UK. The purpose of this role is to support Stambridge Group in the safe, secure and professional delivery of its seasonal programme of Outdoor Festivals and Commercial Events. The Festival Supervisor is responsible for the day-to-day supervision of an assigned operational area and its personnel, ensuring staff are effectively deployed, operational instructions are followed and company standards are maintained.

Supervisors are expected to exercise sound operational judgement, demonstrate leadership and take ownership of their designated deployment while working under the direction of the event operational management team.

Although assigned to a specific area, supervisors represent Stambridge Group throughout the event and are expected to uphold company standards, identify concerns and respond appropriately to matters encountered outside their immediate deployment.

Essential requirements:

• Previous experience within the private security industry.
• A valid SIA Door Supervisor licence for duties requiring that licence.
• Previous supervisory, team-leading or relevant operational experience, ideally within festivals, live events or large public gatherings.
• Strong communication, leadership, organisational and problem-solving skills.
• The ability to supervise personnel, deliver effective briefings and maintain operational standards.
• A sound understanding of security responsibilities, crowd management, safeguarding, incident reporting and relevant health and safety practices.
• The ability to remain calm, exercise sound judgement and respond appropriately in challenging or fast-paced operational environments.
• A professional, reliable and approachable manner, with a commitment to staff welfare, public safety and customer service.
• Competence in using operational communication equipment and completing electronic reports or digital documentation.
• The ability to work independently within delegated supervisory authority while following the direction of the wider operational management team.
• A flexible approach to working hours, travel and seasonal event commitments.
• The legal right to work in the UK.
• Willingness to undertake required screening, vetting, inductions and relevant company or event-specific training.
• Ability to provide evidence of relevant licences, qualifications and employment history as required.

Desirable:

• Previous experience supervising security personnel at large outdoor festivals or major commercial events.
• Relevant spectator safety, crowd safety or event security qualifications.
• A recognised first aid qualification.
• Completion of counter-terrorism awareness training, including ACT Awareness.
• Experience of incident management, emergency procedures and working alongside multiple event stakeholders.

Seasonal Availability & Working Requirements:

Stambridge Group delivers a seasonal programme of approximately 14-15 Outdoor Festivals and Commercial Events. Successful candidates will be expected to:

• Demonstrate reliable availability and commitment to agreed event deployments throughout the festival season.
• Work flexible shifts, including days, nights, weekends and bank holidays where required.
• Travel to different event locations in accordance with agreed scheduling arrangements.
• Work effectively in outdoor environments, including changing weather conditions and busy festival settings.
• Attend assigned shifts suitably prepared, appropriately equipped and fit for duty.
• Meet the reasonable physical and operational requirements of the role, with appropriate adjustments considered where applicable.
• Maintain positive working relationships and consistent professional standards across assigned events.

Responsibilities:

• Operational Leadership: Oversee the day-to-day running of an assigned event area, ensuring safe, efficient operations, effective crowd management and compliance with event plans and procedures.
• Staff Supervision & Deployment: Lead, brief and supervise security personnel, ensuring appropriate staffing levels, strong performance, professionalism and adherence to company standards.
• Safety, Welfare & Safeguarding: Promote the welfare of staff and visitors, identify and respond to safeguarding concerns and maintain a safe and supportive environment.
• Health, Safety & Compliance: Ensure compliance with legislation, company policies, security procedures, emergency protocols and event-specific requirements.
• Incident Management & Communication: Respond to incidents, maintain clear communication with Event Control and management, complete accurate reporting and provide effective shift handovers.
• Client & Stakeholder Relations: Represent the company professionally, maintain positive relationships with clients and event stakeholders and support a positive customer experience.
• Professional Standards & Accountability: Uphold high standards of conduct, confidentiality, appearance, and integrity while protecting company assets, information, and reputation.

Overall Expectations:

• Take ownership of the assigned deployment area and lead by example.
• Make sound operational decisions within delegated authority and escalate concerns where necessary.
• Demonstrate leadership, professionalism and accountability across the wider event operation.
• Support the safe, secure and successful delivery of event services while protecting staff welfare, visitor experience and company reputation.

Hours:

• Night & Day cover for summer festival work from May through to September, with the potential to continue working with our team throughout the winter months.