NVQ Level 2 Qualifications

NVQ Level 2 Spectator Safety

The Spectator Safety qualification provides the required knowledge and experience to work as a steward at sports grounds and music festivals, as well as on marches and at other events that require spectator safety. In short, the qualifications fulfil the requirements for stewarding set out by the government in the Green Guide.

These guidelines include requirements such as:

1. Helping to Manage Conflict.
2. Contributing to the Work of the Team.
3. Preparing for Spectator Events.
4. Dealing with Accidents and Emergencies.
5. Controlling the Entry, Exit, and Movement of People at Spectator Events.
6. Monitoring Spectators and Dealing with Crowd Problems.

NVQ Level 2 First Aid at Work

The Level 2 Award in Emergency First Aid at Work allows attendees to learn, develop, and also, demonstrate the skills required for emergency first aid, specifically:

1. Roles and Responsibilities of a First-Aider.
2. Assessment of an Incident.
3. Attending to a Range of Casualties (such as minor injuries, unresponsiveness, choking, shock, external bleeding).

The qualification is designed for those who need to be able to undertake emergency first aid, generally in a work environment as a first-line first-aider, but may be used for all staff as part of an induction program.

NVQ Level 2 Customer Service

This qualification is suitable for learners at any stage of their career in customer service, from those who are just starting out – handling customer queries – to those responsible for an organisation’s overall customer service strategy – analysing customer feedback and planning improvements.

There are two core units to the qualification as listed below:

1. Communicate using Customer Service Language.
2. Follow the Rules of Good Customer Service Practice.

One unit from each of four groups:

1. Impression and Image Group
2. Delivery Group
3. Handling Problems Group
4. Development and Improvement Group

Examples of units include instruction on topics such as:

1. Maintaining a Positive and Customer-Friendly Attitude (Impression and Image Group).
2. Promoting Additional Services or Products to Customers (Impression and Image Group).
3. Dealing with Customers using Bespoke Software (Delivery Group).
4. Delivering Customer Service using Service Partnerships (Delivery Group).
5. Monitoring and Solving Customer Service Problems (Handling Problems Group).
6. Applying Risk Assessment to Customer Service (Handling Problems Group).
7. Leading a Team to Improve Customer Service (Development and Improvement Group).
8. Gathering, Analysing, and Interpreting Customer Feedback (Development and Improvement Group).

In summary, these courses provide an excellent opportunity to gain valuable knowledge and in turn, employment in stewarding or similar customer service roles.